IA Vendor Management
Custard’s Field Services Management (FSM) Unit was developed to provide you with complete, full-service administration and management of the field claim process from start to finish.
Building off of our claims expertise and TPA background, this service removes the burden of working with multiple IA companies. The result is more consistency in work-product, billing, metrics, and all-around service.
This Unit places emphasis on various aspects of claims service, including tailored compliance measures, interactive performance-driven approval lists, unified reporting, and fee/invoice solutions.
Breon Ford
VP, Director of Business Development
General Inquiries
Customizable Oversight
- Tailored procedures & service compliance measures.
- Interactive performance driven approval lists.
- Unified reporting & work product.
- Fee & invoicing solutions, to include review of billing for all vendors.
- Aid clients in filling any licensing voids.
Desk Solutions
Along with providing management and administration of IA companies, our FSM team can also perform various desk adjusting tasks to complement any field investigation. This streamlines the claims process to ensure you are getting quality information as quickly as possible.
We can perform various tasks, including:
- Recorded Statements
- Obtain Police Reports
- Witness Interviews
- Settlement Negotiations
- Liability assessment
- Demand Review
