Capacity Support Services
CIA provides scalable capacity assistance to your team through strategic placement of highly qualified claims specialists working in your system to resolve your claims.
Extension of Your Team
Our personnel will act as an extension of your operations, completing tasks consistent with your guidelines and procedures.
Whether working in CIA’s proprietary claims handling system, or working directly in our client’s system, our Capacity Support team provides the assistance you need. Customizable data solutions ensure that you are up to date on claim activity and metrics.
Our team handles most loss types, including Transportation, Property, Auto Liability, General Liability, Heavy Equipment, Environmental, Large Loss and Product Liability.
Breon Ford
VP, Director of Account Management & Business Development
General Inquiries
Single Point of Contact
As a part of this service, each client is provided a single point of contact for their specific program. This CIA representative is intimately involved with the program and can provide up-to-date specifics on staffing and overall program progress.
Capacity Support Solutions
- Short-Staff Situations – Staffing a claims operation is a difficult challenge. Avoid rushing the process by allowing CIA to handle incoming claims while you make important hiring decisions.
- Fast Track – We understand the importance of quickly resolving low-end claims, leaving time for you and your team to focus on the complex cases.
- Overflow Services – We help your claims operation by handling losses over and above your current capacity.
- High-End Cases – Our claim specialists are trained in handling all types of complex losses. Supplement your staff with experienced CIA personnel to provide these high-end cases the level of urgency and detail required.
