Heavy Equipment

HE AppraiserHE Reviewer IHE Reviewer IIHE SpecialistHE Supervisor

Summary of Authority and Responsibilities
Estimates, evaluates, negotiates and reports damage to tractor-trailers, specialty vehicles (trucks/vans over ¾ ton), construction equipment, cranes, agricultural equipment, and motor homes/RVs as assigned by CIA’s Heavy Equipment Division.

Supervision
Managed by the Branch Manager, or in the absence of a Branch Manager, the District Manager with file supervision provided by the Heavy Equipment Division.

Minimum Requirements
Prior appraisal or repair experience required; valid driver’s license and reliable transportation required; evidence of current adjuster licensure or clear plan to achieve licensure within 90 days of employment required, if required by law; demonstrated oral and written communication, problem analysis, planning and organizational skills required. Ability to complete all tasks necessary for proper inspection of vehicles, to include inspection of vehicle underside if required.

Location and Equipment
Inside and outside environment. Must be able to drive an automobile; operate a digital camera or smartphone for digital photos, calculator and digital recorder.

Contact with Others
Inside contact with branch managers, adjusters and clerical workers. Outside contact with clients, policyholders, claimants and tradespersons.

Duties and Responsibilities

  • Inspect and estimate damage to vehicle types listed above based on the lowest reasonable cost prevailing in that geographic area.
  • Prepare timely, clear and concise estimates and reports to clients in the client’s preferred report format.
  • Communicate as needed with the client to ensure the assignment is being completed accurately and the client’s needs are being met.
  • Negotiate and conclude physical damage aspects of claims.
  • Participate in marketing activities as required.
  • Perform any other job-related tasks as assigned by Branch Manager or Heavy Equipment Division.

As with all positions, this function will be performed by a qualified person. No form of improper discrimination will be used as a job qualification.

Summary of Authority and Responsibility
Investigates, estimates, evaluates, negotiates and reports property and casualty claims, involving work both inside and outside the office.

Supervision
Managed by the Branch Manager, or in the absence of a Branch Manager, the District Manager.

Minimum Requirements
College bachelor’s degree or equivalent preferred; prior property and casualty claims adjusting experience required; valid driver’s license and reliable transportation required; evidence of current adjuster licensure or clear plan to achieve licensure within 90 days of employment required; demonstrated oral and written communication, problem analysis, planning and organizational skills required.

Location and Equipment
Inside and outside environment. Must be able to drive an automobile; operate a digital camera or smartphone for digital photos, calculator and digital recorder.

Contact with Others
Inside contact with Branch Manager, other adjusters, and clerical workers. Outside contact with clients, policyholders, claimants, tradespersons and attorneys.

Duties and Responsibilities

  • Handle field activities outside the office including gathering evidence, taking statements, preparing diagrams and making photographs.
  • Prepare timely, clear and concise reports to clients in the client’s preferred report format.
  • Communicate as needed with the client to ensure the assignment is being completed accurately and the client’s needs are being met.
  • Analyze and evaluate special damages including auto estimates, property estimates, personal property inventories, medical bills, lost wage statements and medical reports.
  • Prepare estimates, inventories and summaries of special damages as needed.
  • Negotiate and conclude claims.
  • Analyze insurance coverage issues on specific claims and make recommendations to the client.
  • Participate in marketing activities as required.
  • Perform any other job-related tasks as assigned by Branch Manager.

As with all positions, this function will be performed by a qualified person. No form of improper discrimination will be used as a job qualification.

Adjusters are required to participate in an on-call rotation within the office as directed by management.

Summary of Authority and Responsibility
Estimates, evaluates, negotiates and reports damage to automobiles, trucks and equipment.

Supervision
Managed by the Branch Manager, or in the absence of a Branch Manager, the District Manager.

Minimum Requirements
Prior appraisal or repair experience required; valid driver’s license and reliable transportation required; evidence of current adjuster licensure or clear plan to achieve licensure within 90 days of employment required, if required by law; demonstrated oral and written communication, problem analysis, planning and organizational skills required.

Location and Equipment
Inside and outside environment. Must be able to drive an automobile; operate a digital camera or smartphone for digital photos, calculator and digital recorder; be able to crawl under vehicle as needed on assignments.

Contact with Others
Inside contact with branch managers, adjusters and clerical workers. Outside contact with clients, policyholders, claimants and tradespersons.

Duties and Responsibilities

  • Inspect and estimate damage to automobiles, trucks and equipment based on the lowest reasonable cost prevailing in that geographic area.
  • Prepare timely, clear and concise estimates and reports to clients in the client’s preferred report format.
  • Communicate as needed with the client to ensure the assignment is being completed accurately and the client’s needs are being met.
  • Negotiate and conclude physical damage aspects of claims.
  • Participate in marketing activities as required.
  • Perform any other job-related tasks as assigned by Branch Manager.

As with all positions, this function will be performed by a qualified person. No form of improper discrimination will be used as a job qualification.

Summary of Authority and Responsibility
Responsible for HE Division work product to include technical quality of both CIA adjuster and outside vendor appraisals, compliance with customer instructions, CIA standard operating procedures and accurate, customer acceptable invoicing.

Responsible for quality and timeliness of reporting.

Supervision
Reports to HE Division Supervisors and Specialty Division Manager.

Minimum Requirements
College bachelor’s degree or equivalent preferred; prior supervisory experience, HE claims experience, demonstrated HE appraisal writing experience along with superior oral and written communication required. Ability to adapt to a fast paced, changing environment with varying client instructions required.

Ability to proficiently operate Windows based computer, Microsoft Office software and various computerized HE estimating programs required.

Ability to obtain adjuster or appraiser licenses for all states requiring licensing is mandatory.

Location and Environment
Primarily inside environment (95-100%). Occasional overnight travel may be required (0-5%). Also, possible CAT duty may arise requiring overnight travel.

Contact with Others
Inside contact with personnel throughout the company, including but not limited to Home Office department managers, technical, and administrative employees, District Managers, Regional Managers, Branch Managers and adjusters including the clerical staff and senior management.

Regular outside contact with client staff adjusters, supervisors, managers, agents, brokers, insureds, claimants, repair shop personnel, parts suppliers, salvage vendors and others as required.

Duties and Responsibilities

  • Provide quality assurance on CIA field adjuster work as required to ensure compliance with customer instructions, CIA and HE Division standard operating procedures to ensure quality & timeliness of work product and accurate invoicing.
  • Process outside vendor assignments including rewriting appraisals as needed, manipulating photos, completing reports, completing timesheets, invoicing and other functions as needed.
  • Provide technical support and training to CIA field adjusters, HE Division based HE Specialists and HE Division based support staff.
  • Perform special projects and presentations as needed.
  • Pursue continuing education and credentials as directed.

As with all positions, this function will be performed by a qualified person. No form of improper discrimination will be used in evaluating  applicants for this position.

Summary of Authority and Responsibility
Supervises HE Specialists, HE Division support staff, CIA field adjusters for HE Division assignments only and HE Division assigned outside vendors.

Responsible for HE Division work product to include technical quality of both CIA adjuster and outside vendor appraisals, compliance with customer instructions, CIA standard operating procedures and accurate, customer acceptable invoicing.

Responsible for quality and timeliness of reporting.

Responsible for training and mentoring of HE Division staff and CIA field adjusters.

Responsible to conduct various audits and performance metrics reports as directed by the Specialty Division Manager.

Supervision
Reports to the Specialty Division Manager.

Minimum Requirements
College bachelor’s degree or equivalent preferred; prior supervisory experience, HE claims experience, demonstrated HE appraisal writing experience along with superior oral and written communication required. Ability to adapt to a fast paced, changing environment with varying client instructions required.

Ability to proficiently operate Windows based computer, Microsoft Office software and various computerized HE estimating programs required.

Ability to obtain adjuster or appraiser licenses for all states requiring licensing is mandatory.

Location and Environment

Primarily inside environment (95-100%). Occasional overnight travel may be required (0-5%). Also, possible CAT duty may arise requiring overnight travel.

Contact with Others

Inside contact with personnel throughout the company, including but not limited to Home Office department managers, technical, and administrative employees, District Managers, Regional Managers, Branch Managers and adjusters including the clerical staff and senior management.

Regular outside contact with client staff adjusters, supervisors, managers, agents, brokers, insureds, claimants, repair shop personnel, parts suppliers, salvage vendors and others as required.

Duties and Responsibilities

  • Supervise day to day function of HE Division workflow to ensure quality & timeliness of work product and accurate invoicing.
  • Supervise HE Specialists and other HE Division support staff  to ensure quality & timeliness of work product and accurate invoicing.
  • Provide quality assurance on CIA field adjuster work as required to ensure compliance with customer instructions, CIA and HE Division standard operating procedures to ensure quality & timeliness of work product and accurate invoicing.
  • Process outside vendor assignments including rewriting appraisals as needed, manipulating photos, completing reports, completing timesheets, invoicing and other functions as needed.
  • Provide technical support and training to CIA field adjusters, HE Division based HE Specialists and HE Division based support staff.
  • Assist Specialty Division Manager with management reports as directed.
  • Perform special projects and presentations as needed.
  • Pursue continuing education and credentials as directed.

As with all positions, this function will be performed by a qualified person.  No form of improper discrimination will be used in evaluating applicants for this position.