Adjusters / Appraisers

Adjuster TraineeAdjusterAppraiserProperty AdjusterSenior AdjusterGeneral Adjuster

Summary of Authority and Responsibility
Aggressively moves through a company-approved course of training that prepares the person to meet some of the qualifications for the Adjuster position.

Supervision
Managed by the Branch Manager, but daily (non-personnel) activities may be directed and measured by other claims personnel.

Minimum Qualifications
College bachelor’s degree or equivalent preferred; valid driver’s license and reliable transportation required; demonstrated oral and written communication, problem analysis, planning and organizational skills required.

Location and Equipment
Inside and outside environment. Must be able to drive an automobile; operate a digital camera or smartphone for digital photos, calculator and digital recorder.

Contact with Others
Inside contact with Branch Manager, adjusters, other trainees and clerical workers. Outside contact with clients, policyholders, claimants, tradespersons and attorneys.

Duties and Responsibilities

  • Complete assigned training activities on a timely basis and demonstrate
  • Adequate understanding of the concepts taught.
  • Begin pre-licensing and licensing activities required to obtain required
  • Adjuster licenses and aggressively move toward licensure.
  • Handle assigned clerical responsibilities on a temporary basis to improve understanding of workflow.
  • Handle small claims or portions of claims under strict supervision unless prohibited by licensure laws.
  • Perform any other job-related tasks as assigned by Branch Manager.

As with all positions, this function will be performed by a qualified person. No forms of improper discrimination will be used as a job qualification.

Adjusters are required to participate in an on-call rotation within the office as directed by management.

Summary of Authority and Responsibility
Investigates, estimates, evaluates, negotiates and reports property and casualty claims, involving work both inside and outside the office.

Supervision
Managed by the Branch Manager, or in the absence of a Branch Manager, the District Manager.

Minimum Requirements
College bachelor’s degree or equivalent preferred; prior property and casualty claims adjusting experience required; valid driver’s license and reliable transportation required; evidence of current adjuster licensure or clear plan to achieve licensure within 90 days of employment required; demonstrated oral and written communication, problem analysis, planning and organizational skills required.

Location and Equipment
Inside and outside environment. Must be able to drive an automobile; operate a digital camera or smartphone for digital photos, calculator and digital recorder.

Contact with Others
Inside contact with Branch Manager, other adjusters, and clerical workers. Outside contact with clients, policyholders, claimants, tradespersons and attorneys.

Duties and Responsibilities

  • Handle field activities outside the office including gathering evidence, taking statements, preparing diagrams and making photographs.
  • Prepare timely, clear and concise reports to clients in the client’s preferred report format.
  • Communicate as needed with the client to ensure the assignment is being completed accurately and the client’s needs are being met.
  • Analyze and evaluate special damages including auto estimates, property estimates, personal property inventories, medical bills, lost wage statements and medical reports.
  • Prepare estimates, inventories and summaries of special damages as needed.
  • Negotiate and conclude claims.
  • Analyze insurance coverage issues on specific claims and make recommendations to the client.
  • Participate in marketing activities as required.
  • Perform any other job-related tasks as assigned by Branch Manager.

As with all positions, this function will be performed by a qualified person. No form of improper discrimination will be used as a job qualification.

Adjusters are required to participate in an on-call rotation within the office as directed by management.

Summary of Authority and Responsibility
Estimates, evaluates, negotiates and reports damage to automobiles, trucks and equipment.

Supervision
Managed by the Branch Manager, or in the absence of a Branch Manager, the District Manager.

Minimum Requirements
Prior appraisal or repair experience required; valid driver’s license and reliable transportation required; evidence of current adjuster licensure or clear plan to achieve licensure within 90 days of employment required, if required by law; demonstrated oral and written communication, problem analysis, planning and organizational skills required.

Location and Equipment
Inside and outside environment. Must be able to drive an automobile; operate a digital camera or smartphone for digital photos, calculator and digital recorder; be able to crawl under vehicle as needed on assignments.

Contact with Others
Inside contact with branch managers, adjusters and clerical workers. Outside contact with clients, policyholders, claimants and tradespersons.

Duties and Responsibilities

  • Inspect and estimate damage to automobiles, trucks and equipment based on the lowest reasonable cost prevailing in that geographic area.
  • Prepare timely, clear and concise estimates and reports to clients in the client’s preferred report format.
  • Communicate as needed with the client to ensure the assignment is being completed accurately and the client’s needs are being met.
  • Negotiate and conclude physical damage aspects of claims.
  • Participate in marketing activities as required.
  • Perform any other job-related tasks as assigned by Branch Manager.

As with all positions, this function will be performed by a qualified person. No form of improper discrimination will be used as a job qualification.

Summary of Authority and Responsibility
Inspects, estimates, evaluates, negotiates and reports property claims, involving work both inside and outside the office.

Supervision
Managed by the branch manager, or in the absence of a branch manager, the district manager.

Minimum Requirements
College bachelor’s degree or equivalent preferred; prior property claims adjusting experience required; valid driver’s license and reliable transportation required; evidence of current adjuster licensure or clear plan to achieve licensure within 90 days of employment required; demonstrated oral and written communication, problem analysis, planning and organizational skills required. Ability to complete all tasks necessary for proper inspection of interior and/or exterior of commercial or residential property as required.
Proficiency in Xactimate is required. Symbility experience is also desired.

Location and Equipment
Inside and outside environment. Must be able to drive an automobile; operate a digital camera or smartphone for digital photos, calculator and digital recorder.

Contact with Others
Inside contact with branch manager, other adjusters, and clerical workers. Outside contact with clients, policyholders, claimants, tradespersons and attorneys.

Duties and Responsibilities

  • Handle field activities outside the office including inspections, preparing diagrams and taking photographs.
  • Prepare timely, clear and concise reports to clients in the client’s preferred report format.
  • Communicate as needed with the client to ensure the assignment is being completed accurately and the client’s needs are being met.
  • Analyze and evaluate special damages including reserves, property estimates, personal property inventories, business interruption, etc.
  • Prepare estimates, inventories and summaries of special damages as needed.
  • Negotiate and conclude claims, as requested.
  • Analyze insurance coverage issues on specific claims and make recommendations to the client.
  • Participate in marketing activities as required.
  • Perform any other job-related tasks as assigned by Branch Manager.

As with all positions, this function will be performed by a qualified person. No form of improper discrimination will be used as a job qualification.

Summary of Authority and Responsibility
Investigates, estimates, evaluates, negotiates and reports the most complex property and casualty claims, involving work both inside and outside the office.

Supervision
Managed by the Branch Manager, or in the absence of a Branch Manager, the District Manager.

Minimum Requirements
College bachelor’s degree or equivalent preferred; prior property and casualty claims adjusting experience required; valid drivers license and reliable transportation required; evidence of current adjuster licensure; demonstrated oral and written communication, problem analysis, planning and organizational skills; and demonstrate above average experience and skills in investigation, analysis and negotiation.

Location and Equipment
Inside and outside environment. Must be able to drive an automobile; operate a digital camera or smartphone for digital photos, calculator and digital recorder.

Contact with Others
Inside contact with Branch Manager, other adjusters, and clerical workers. Outside contact with clients, policyholders, claimants, tradespersons and attorneys.

Duties and Responsibilities

  • Handle field activities outside the office including gathering evidence, taking statements, preparing diagrams and making photographs.
  • Prepare timely, clear and concise reports to clients in the client’s preferred report format.
  • Communicate as needed with the client to ensure the assignment is being completed accurately and the client’s needs are being met.
  • Analyze and evaluate special damages including auto estimates, property estimates, personal property inventories, medical bills, lost wage statements and medical reports.
  • Prepare estimates, inventories and summaries of special damages as needed.
  • Negotiate and conclude claims.
  • Analyze insurance coverage issues on claims and make recommendations to the client.
  • Participate in marketing activities as assigned.
  • Perform any other related tasks as assigned by the Branch Manager.

Training
Assist in training of other claims personnel as assigned by Branch Manager or District Manager.

As with all positions, this function will be performed by a qualified person. No form of improper discrimination will be used as a job qualification.

Adjusters are required to participate in an on-call rotation within the office as directed by management.

Summary of Authority and Responsibility
Investigates, estimates, evaluates, negotiates and reports the most complex property and casualty claims, involving work both inside and outside the office.

Supervision
Managed by the Branch Manager, or in the absence of a Branch Manager, the District Manager.

Minimum Requirements
College bachelor’s degree or equivalent preferred; prior property and casualty claims adjusting experience required; valid driver’s license and reliable transportation required; evidence of current adjuster licensure, demonstrate oral and written communication, problem analysis, planning and organizational skills; and demonstrate above average experience and skills in investigation, analysis and negotiation. In addition, successful completion of approved specialized training; superior skill in contract analysis and damage evaluation and control are required, as well as demonstrated evidence of ongoing professional development in programs recognized by our industry.

Location and Equipment
Inside and outside environment. Must be able to drive an automobile; operate a digital camera or smartphone for digital photos, calculator and digital recorder.

Contact with Others
Inside contact with Branch Manager, District Manager, other adjusters, and clerical workers. Outside contact with clients, policyholders, claimants, tradespersons and attorneys, expert witnesses and special investigative units of clients or governmental authorities.

Duties and Responsibilities

  • Complete handling of field work for large, complex property and casualty losses.
  • Visible participation in local and state claims organizations as required.
  • Handle field activities outside the office including gathering evidence, taking statements, preparing diagrams and making photographs.
  • Prepare timely, clear and concise reports to clients in the client’s preferred report format.
  • Communicate as needed with the client to ensure the assignment is being completed accurately and the client’s needs are being met.
  • Analyze and evaluate special damages including auto estimates, property estimates, personal property inventories, medical bills, lost wage statements and medical reports.
  • Prepare estimates, inventories and summaries of special damages as needed.
  • Negotiate and conclude claims.
  • Analyze insurance coverage issues on specific claims and make recommendations to the client.
  • Perform any other task assigned by Branch Manager.

Training
Assist in the training of other claims personnel as assigned, especially in areas of technical expertise.

As with all positions, this function will be performed by a qualified person. No form of improper discrimination will be used as a job qualification.