The history of Custard Insurance Adjusters, Inc. began in Fort Wayne, Indiana, where founder and Chairman Emeritus, A. R. “Rick” Custard started his career in claims adjusting with a small, local adjusting company. Being the true entrepreneur that he was, Rick seized the opportunity to learn about the industry and opened his first office in 1962, just a few short years later.

Through hard work, his entrepreneurial spirit and various acquisitions, Rick pioneered the development of CIA to the largest privately owned adjusting company that it is today with over 250 offices. A trusted leader, Rick Custard’s legacy to provide Consistent Superior Quality Service to his client partners continues to be known throughout the industry.

Below are some noteworthy moments in our history.