Atlanta, GA – May 31, 2018 – Custard is pleased to announce the promotion of Jamie Backous to the position of Director TPA Services, US.
Backous completed a dual major in Management and Marketing from Southwest Missouri State University in 1987 and began her career in the insurance claims industry as a Special Investigations Claims Examiner before pursuing a law degree. After receiving her Juris Doctor from Thomas Jefferson School of Law in 1993, Backous accepted a position with Insurance Company of the West in San Diego as a Professional Liability Claims Attorney. In 1997, she joined CIA as a Litigation Manager and through demonstration of exemplary performance was promoted to Branch Manager of Custard’s TPA office in Kansas City in 2002. As TPA Manager, she has overseen numerous accounts with large exposures and complex coverage and factual issues.
In her new role as Director, Backous will oversee all US TPA operations to include the establishment of TPA Best Practice procedural standards, proper and efficient administration and processing of claims for program clients, team training and performance accountability and management of unit costs and productivity.
“Jamie Backous has a keen eye on exceptional customer service, efficient investigation, effective claim resolve and a unique ability to build team unity while keeping the clients’ best interest in mind at all times”, states Rick Linville, Chairman. “Jamie continues to prove herself to be a valuable asset to this company and we are pleased to reward her with this well-deserved promotion”.
Jamie Backous can be reached at:
200 NE Missouri Road, Suite 305
Lee’s Summit, MO 64086