Our Quality Control Department is dedicated to ensuring that our clients receive the highest quality in the work product we provide. We at CIA know that providing top quality is crucial to our success as a company, and we take that very seriously.

All CIA offices are "on line" and our Quality Control Department can access any office in the country to review a particular file for claims technical quality as well as report timeliness. Claims handling procedures and standards are in place and can be tailored to meet specific client needs.

Periodic file audits are performed to ensure that the high quality standards we impose are met. This also guarantees that the product our client receives in one area of the country will be the same quality product they receive no matter where the claim is handled.

Weekly reports from our Management Information Services database are reviewed to ensure that all offices are reporting in a timely manner. These reports are then sent to each of the branches to notify them in the event a report has not been done and is due.

This is all done in addition to the local Branch Manager and Regional Manager reviews. As you can see, CIA is committed to client satisfaction and maintaining the high quality standards that make us a national leader.

Mike Reed, Senior Vice President - QA

Charles Sills, QA Manager
Jessica McMinn, QA Representative
Mark Moravy, QA Representative
Larry Beck, QA Representative

4875 Avalon Ridge Parkway
Norcross (Atlanta), GA 30071
Tel: (770) 263-6800
Fax: (770) 209-8851