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Press Release

Custard Insurance Adjusters Responds to 2004 Hurricane Crisis

Atlanta, GA - November 30, 2004 - The 2004 hurricane season proved to be a record breaking season for hurricane activity on the Atlantic and Gulf coast triggering the nation's biggest natural-disaster response. Hurricanes Charley, Frances, Ivan and Jeanne all slammed the state of Florida taking 117 lives, destroying more than 25,000 homes and heavily damaging 4,600 more. Damage was estimated at $42 billion, surpassing the $34.9 billion cause by Hurricane Andrew in 1992. Custard's response to the crisis was swift as the CIA Catastrophe Team was quickly put into action.

"The four hurricane's that hit the Atlantic and Gulf coast and rolled through the southern states within a period of two months took everyone by surprise," said Joe Wiggins, Sr. Vice President and District Manager for the Southeast Region. "We quickly determined that additional manpower and equipment would be needed to assist the CAT team in Florida, Alabama and Pennsylvania. We were under a lot of pressure to respond quickly and efficiently and I am happy to say that we did just that".

Custard mobilized adjusters, managers and administrative staff from CIA branches throughout the United States and Canada to assist with claims handling and processing. At this time, thousands of claims have been processed and hurricane claims continue to trickle into Custard's CAT offices on a daily basis.

Brian Shove, CIA President stated, "We are very pleased with the way the entire CIA team of professionals came together in a time of crisis to assist our customers and fellow human beings during a time of need. Many people throughout the south and in the northeast suffered tremendous losses and our hearts go out to those folks. We continue to do everything we can to help them recover from their losses".

About Custard
Custard Insurance Adjusters, Inc. is one of the largest independent loss adjusting companies in the United States and Canada. Headquartered in Atlanta, Georgia, Custard has over 600 employees and 240 offices serving the U.S., Canada and Puerto Rico. The company is the largest, privately held adjusting company offering true multi-line services that include casualty, liability and property claims management as well as personal and commercial transportation services. Custard's specialty divisions also provide services in the areas of third party administration, catastrophe, environment, international, investigation, litigation, subrogation, marine, and warranty & inspection services.

News Contact:
Susan Meadows
Custard Insurance Adjusters, Inc.
smeadows@custard.com

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